Your satisfaction is important to us.
For defective and incorrect items, we have a 14-day exchange policy upon receipt of order, subject to the following terms and conditions:
- Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
- Items purchased as part of a set or a multi-item pack must be returned as a whole set.
- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable. Item bought during promotional events are not accepted for returns or exchange.
For returns, please email us at firstname.lastname@example.org with subject “Request to return item”, your order number and information on the affected item. Returned items must meet the requirements above. Refund is only applicable if item is out of stock.